Shipping & Delivery

Please include with your order:

• A phone number where you can be contacted on the due delivery day
• A full correct name, address and postcode. No delivery can be made without these details, and no liability will be accepted for deliveries, misplaced due to an incorrect address or postcode
• Your credit or debit card details for payment. We accept payment via PayPal.
• Special instructions, signing & checking deliveries: We require your delivery to be checked and signed for on receipt, but if you cannot sign for it, please ensure that there will be someone who can check and sign for it on your behalf. Unsigned deliveries can only be agreed with us on the understanding that MK Williams Ltd will not be responsible for any loss or damage to the delivery. Please read the section below on the signing & checking deliveries before agreeing to receive your delivery unsigned or unchecked.

Terms & conditions
Delivery & schedule
Despatch days: Monday - Friday
Delivery days: Monday - Friday

Orders placed before 2pm will be dispatched the same working day.

Any orders placed after 2pm will be dispatched the following working day

Frozen goods will be sent on a next working day service.

If we are out of stock we will let you know and will arrange to send the goods as soon as they are available.

Signing and checking deliveries
Upon receipt of your order you will be asked to sign for the goods received in good condition and the correct quantity or weight as ordered. Our priority is to make sure that all our goods reach you in good condition.

Very occasionally a sub-standard product or a product that has been damaged during the transit may reach you. If this occurs, please reject the damaged item or items, and ask the delivery company to return it/them to us. It is important to write on the delivery note the quantity and product that you have rejected and why you have rejected it. If any part of one individual package or box is damaged, then we ask you to reject the whole package or box (containing all the items) to return to us.

If you need to get a neighbour to sign for the delivery, please ask if they can check the perishable items in the delivery for you. If this is not possible, and you require the delivery to be left out without being checked or signed for, please note that we cannot accept responsibility for claims or loss of the whole order or damage on perishable items.

Once we have received the damaged goods back from you, via the delivery company, we will credit you or replace the goods, free of charge.

Prices
We update our prices regularly, and the prices which apply will be those stated on the website at the time of order. Payments in British sterling only.

Carriage charges

Postage & packaging charges are calculated by weight.

Frozen fruits are delivered to your door throughout the UK via overnight courier, the price of our frozen fruits do not include delivery.

For machinery items, delivery throughout London is free, all other locations in mainland UK a £40 delivery charge applies.

Due to the nature of some our products, we can only accept orders for perishable items for the British mainland.