Frequently Asked Questions

Frequently asked questions (FAQs) are listed questions and answers, all supposed to be frequently asked in some context, and pertaining to a particular topic.

This page provides a list of most common question and its answers that will help you to have a great user experience.

What information do I have to include in my order?

• A phone number where you can be contacted on the due delivery day
• A full correct name, address and postcode. No delivery can be made without these details, and no liability will be accepted for deliveries, misplaced due to an incorrect address or postcode
• Your credit or debit card details for payment. We accept payment via PayPal.
• Special instructions, signing & checking deliveries: We require your delivery to be checked and signed for on receipt, but if you cannot sign for it, please ensure that there will be someone who can check and sign for it on your behalf. Unsigned deliveries can only be agreed with us on the understanding that MK Williams Ltd will not be responsible for any loss or damage to the delivery. Please read the section below on the signing & checking deliveries before agreeing to receive your delivery unsigned or unchecked.

How do I purchase?

You can place an order on our shop page at any time of the day or night, but if you prefer, you can order by telephone between Monday and Friday, 9am – 4pm by ringing our dedicated ordering line 0208 8640763.